Singapore Airlines goes live with new Integrated Cargo Management System

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Singapore Airlines (SIA) has successfully gone live with its new Integrated Cargo Management System (ICMS), powered by IBS Software's iCargo cargo management platform. The ICMS is a strategic initiative to future-proof SIA's core cargo platform by eliminating disparate cargo systems and bringing in the latest cloud technology to transform cargo operations and customer delivery.

iCargo supports SIA in its cargo business processes. The ICMS provides a single integrated cargo application for business users in Singapore and overseas, as well as a seamless interface with partners including general sales agents, ground handling agents, and freight forwarders, simplifying the end-to-end operations. Enhanced data quality and insights also allow SIA to make real-time, data-driven decisions across its sales, operations, and finance processes, while ensuring compliance with international regulations.

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